RETURNS POLICY

In an ideal world every order we ship out would be perfect in every way, however we know from time to time either we send out an incorrect item or you’re simply not happy with an item when it arrives. in addition to your statutory rights, our returns policy is outlined below

OUR 14 DAY GUARANTEE – Return or Exchange
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange on the item(s) for a different size/colour if preferred, where applicable.

Please complete the returns form and send both the delivery note and parcel to

PO Box 360, Wilmslow, SK9 2BQ

PLEASE NOTE:

*The item is your responsibility until it reaches us. For your own protection, we recommend that your send the parcel using a delivery service that insures you for the value of the goods.

*The cost of returning the item to us is your responsibility.

BEYOND OUR 14 DAY GUARANTEE PERIOD
Sadly once the 14 day guarantee period has passed we can only accept items back that clearly have manufacturing faults. We aren’t able to take back items that don’t fit, where shipped wrongly or you simply didn’t like once our guarantee period has ended. To return an item, please follow the instructions on the delivery note that was sent along with your order

EXCEPTIONS TO RETURNS POLICY 
There are one or two exceptions to our returns policy. Sadly we are unable to accept returned items that have clearly been worn and washed (unless there is a manufacturing fault with them) or are soiled or dirty. We can’t accept items back that (in our opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned items must be in un-worn condition and should, if possible, be returned with the original packaging.